Making freight a seamless experience
Personal Information shall mean and include all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, password, financial information such as bank account details, credit or debit card details or any other payment instrument details and such other information that may have been voluntarily provided by the user in connection with availing any of the Services provided by us.
We shall ask you to provide only such Personal Information which is for lawful purpose and necessary to be collected by us to provide Services. When you sign up to use our Services, you create a user profile which shall require you to share details like your name, mobile number, email address, passwords. In case you have opted for the KYC verification as available on the Platform, in addition to the Personal Information we may also ask you for the copy of your identity and address proof including but not limited to driving licence, aadhar card for address verification (whichever is convenient for you), PAN card, and a real time image of your face. You shall also submit with us a copy of the registration certificate (RC) of your vehicle.
When you interact on our Platform, we may additionally through our third-party service providers automatically collect such information that shall include your (i) device specific information such as the operating system version, (ii) your geolocation information, (iii) your call log data, (iv) information about your activity on our Platform which shall include the sites from where you have accessed our Platform.
a) Order creation and fulfilment – The Procurement Officers (“PO”) facilitate the partnering between demand and supply by accepting the bids made by the Fleet Owners (“FO”) in order to take loads posted by shippers in the Application. During this process important details like pickup and drop location, freight value and the required truck type shall be collected from the data available on the Application;
b) Making and Receiving calls directly from the Application to confirm the load bookings. The PO shall get a quick view of the caller’s details including but not limited to the FO’s rating, location, and verification status thereby having easy access to the FO’s profile on the Application. There is a "Calls'' section in the Application that captures details of all the FOs who were called along with other relevant details.
We may share your Personal Information with such entities and in such manner as detailed below:
We may disclose your Personal Information to law enforcement authorities, regulators, governmental or public bodies and other relevant third parties to comply with any legal or regulatory requirements. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.
In the interest of doing business with other users you may choose to share additional Personal Information directly with such users while connecting off the Platform or through such features as may be provided on the Platform. The Company shall not be responsible for such disclosures or any unauthorised use of such information that you choose to make to these users at your free will.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements, resolve disputes, conclude any activities related to cancellation of an account, investigate, or prevent fraud and other inappropriate activity, to enforce our agreements and for other business reasons. We will retain your Personal Information for as long as your account with the Services is active and as needed to provide you Services. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
You may inquire as to the nature of data stored or processed by us. The users will have the right to review their personal data and make corrections or updates, request data blocking where applicable or to object, for legitimate reasons, to the processing of their Personal Information. You may also have the right to withdraw your consent, if necessary, to the collection, use, retention, and disclosure of your Personal Information.
We have high regards for the privacy of our end users and hence we take all possible measures to store and secure the Personal Information and any other information so collected by us on secure servers. We have engaged the services of one of the best ISO certified cloud-based data storage service providers. Our service providers are ISO/IEC 27001:2013 certified. We ourselves or through our service providers, systematically evaluate our information security risks, considering the impact of threats and vulnerabilities. Please note, the transfer of data through the Internet or other open networks is never completely secure and there is a risk that your personal data may be accessed by unauthorised third parties
The Company reserves the right to add, revise, amend, modify, or delete any part of this Policy (in part or in full) at its discretion or as required by applicable law. The updated version of this Policy in force will be posted on the Company’s Platforms from time to time. If you do not agree with the way we are processing your Personal Information and the choices we are providing to you, you may choose to close your account at any time by reaching out to our support team for assistance.
Any questions, disputes, cancellation requests, grievances with respect to the processing of Personal Information can be referred to the Data Privacy and Grievance officer designated by the Company as below:
Address: Zinka Logistics Solutions Private Ltd. (“Blackbuck”)
Vaswani Presidio, No. 84/2, 2nd floor,
Panathur Main Road, Off Outer Ring Road,
Bangalore – 560 103, Karnataka, India